PATIENT satisfaction with facial and neck burn rehabilitation

Gulsen Ellul1, Amanda Scott2, Marissa Stone3

1 The Alfred, PO Box 315, VIC, 3181,
2 The Alfred, PO Box 315, VIC, 3181,
3 2 The Alfred, PO Box 315, VIC, 3181,

Patient satisfaction with health care facilitates co-operation with care, increases patient engagement in treatment and is associated with better perceived health and psychological wellbeing (Kane et al., 1997; Jackson et al., 2000; Michaels et al., 2000; Sorlie et al., 2000).

Very few studies have been conducted to investigate patients’ satisfaction with burn care (Wikehult et al., 2008). In particular, there is no existing research regarding burns patients’ satisfaction with facial and neck burn rehabilitation.  Speech pathology is responsible for the scar management of facial and neck burns at the Victorian Adult Burns Service, Australia. The aim of this review is to identify patients’ satisfaction with this intervention.  A survey of all patients who sustained facial and neck burns during the period January 2013 to March 2016 was developed to investigate their experience.  Patients included in the survey were at least three months post burn and had sustained partial thickness to full thickness facial and/or neck burns. Questions pertaining to: education provided, frequency of therapist contact, rehabilitative interventions, barriers to participation and satisfaction with recovery, were included in the survey. According to Aharony et al., patients who are more satisfied with their care have a greater likelihood of improving their health status (1993).  This review will provide insight into burns patients’ experience with facial and neck burns and help to optimise speech pathology services and ensure maximum recovery for this patient group.

Key Words

Facial and neck burns, Rehabilitation, Patient satisfaction, Speech pathology


ANZBA is a not for profit organisation and the peak body for health professionals responsible for the care of the burn injured in Australia and New Zealand. ANZBA encourages higher standards of care through education, performance monitoring and research.

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