Human Factors

Mr Anthony Lock, DSM

Founding Director, Nexus Human Factors Training.


Human Factors. What is it, what it isn’t, and what it looks like in the every day from a healthcare perspective. Human Factors, and all its components, tells us something about ourselves – the people we work with and the systems we operate in. Teams that perform well time and time again not only understand the systems in their environment but also the advantages and pitfalls of human interaction, where continued learning about themselves, and each other, is a recipe for continued success in everything they do. What can you apply to your practice today for an even better tomorrow?



With over 6000 flying hours on various high-performance aircraft and working with Special Forces Teams around the world, Anthony has extensive experience within the military and aviation industries. During his military flying career, Anthony developed an expertise for working within high-stress situations, whether during combat operations in Iraq and Afghanistan, humanitarian/peacekeeping missions throughout Asia or during instructional and training missions in Australia. Throughout this time Anthony saw immense value in leadership and Human Factors (HF) training (Crew Resource Management) and became a HF specialist for fellow pilots and aircrew members. This also included work in automation management and engineering modifications of cockpit systems in single seat aircraft and critical mission system solutions in large transport aircraft. On leaving the RAAF, he flew for a well-known Australian airline where his HF experience and teachings was employed. In 2017 Anthony was appointed as the Director of Patient Safety & Human Performance at Royal Perth and Bentley Hospital’s and led the development of Australia’s first hospital wide, Safety Critical Industry based, Human Factors training course – NEXUS. In collaboration with experienced HF clinical and non-clinical staff, and researchers from the Universities of Western Australia and Curtin, NEXUS is proving to benefit not only patient safety but staff workplace satisfaction and assisting leaders throughout the organisation. Anthony works in collaboration with the NSW Clinical Excellence Commission, the Australian Council on Healthcare Standards and the University Centre for Rural health in Lismore.


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